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Advocate Healthcare

Advocate Healthcare

www.advocatehealth.com
What is your customer experience with Advocate Healthcare?

Advocate Healthcare Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Advocate Healthcare has 1.4 star rating based on 62 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Great doctors and staff, Convenience, Normally service was good.
    Cons: Disrespect for the value of my time, Terrible customer service, Waste of my time.

  • Recent recommendations regarding this business are as follows: "Know your rights as a patient and an advocate", "Make sure you know your rights as a patient and an advocate.", "Dirty room manager fell off before left the room doctor spent 2 minutes and never answered my questions. Good shepherd sucks", "If you get a ambulance ride to a Trauma Center pray to God for strength in your mind to deal with the poor care you will get from Advocte Healthcare", "Don’t go there on the overnights.".

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Media from reviews

Advocate Healthcare - Prescription refills always a problem. The doctor is *** The aurora...
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Top Advocate Healthcare Reviews

Critical Review

"Violation of a patients right to an advocate"

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A provider violated my son's right to an advocate and refused to investigate multiple abnormal labs. The practice manager enforced this behavior and sent a...

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Anonymous
map-marker Woodstock, Illinois

Violation of a patients right to an advocate

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A provider violated my son's right to an advocate and refused to investigate multiple abnormal labs. The practice manager enforced this behavior and sent a certified letter to my son threatening to not allow me to engage in his medical care when I was specifically asked to do so.

At no point was I demanding, rude, used foul language or raised my voice during any interaction.

Instead, HIPAA was taken to a whole new level of extreme. Common sense is gone.

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User's recommendation: Know your rights as a patient and an advocate

Jolaine Hfe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

A complaint against a provider and practice manager Complaint

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A provider violated my sons right to an advocate and refused to investigate multiple abnormal labs. The practice manager enforced this behavior and sent a certified letter to my son threatening to not allow me to engage in his medical care when I was specifically asked to do so.

Instead, HIPAA was taken to a whole new level of extreme. The common sense is completely gone!

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User's recommendation: Make sure you know your rights as a patient and an advocate.

Teresa M Xrk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

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I had a mammogram done on Friday, October 11th, 2024. I told the technician that it was extremely painful when it was pinching my skin next to my breast.

The technician kept telling me 'just a little bit longer', and by this time, I was crying and trying to move my body away from the area where it was painful. I received no compassion for my pain, and now I am really bruised and it is extremely painful next to my breast to the point where I do not want this to happen again. I cried out in pain, telling the technician that it hurt, and she kept telling me, 'Oh, just a little bit longer,' not taking into account the fact that I was crying to the point of telling her that it hurt and that it was pinching me. She kept telling me, 'Well, it needs to flatten out because you have big breasts.' Well, then consider the fact that I have big breasts and your machine is raised to the point where I'm on my tiptoes.

If it had been lower, I don't think it would have pinched.

I wouldn't have cried if it was lower. Personally, I don't think I should have any pain and I should not be bruised if she would have taken into consideration how much pain I was in from the pinching of the machine on my skin next to my breast, not my breast itself.

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Preferred solution: Apology

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Anonymous
map-marker Chicago, Illinois

Billing system

I am a patient of advocate christ hospital and I have reached out to pay on my hospital bills and they are refusing what I can pay and they have been sending my bills to collections.

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Jahir Qyt

Prescription refills always a problem. The doctor is *** The aurora office on highland is trash 3rd world

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Advocate Healthcare - Prescription refills always a problem. The doctor is *** The aurora...

I have a compound fracture in my leg, ankle, and foot. I also have a torn rotator.

I had a bad accident. To get an MRI on my shoulder, I had to leave the hospital and brave the elements to board a semi lift. I had to ride it up into a trailer and hop on one leg through the trailer because they couldn't fit the wheelchair. The pain was excruciating.

I have to make multiple calls to get my prescriptions. My doctor treats me without compassion and acts as if he is crabby, overworked, or overbooked.

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Preferred solution: Help recovering from injury and answers to health questions. To be treated with patience and cared for with dignity

User's recommendation: If you get a ambulance ride to a Trauma Center pray to God for strength in your mind to deal with the poor care you will get from Advocte Healthcare

Kevonta Ada

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Getables go bad after a day there gas is *** causes light to go on in my car

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Fruits and vegetables rotten gas sucks cause trouble light to go on in car management useless. Wouldn't even come out of office

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User's recommendation: Dirty room manager fell off before left the room doctor spent 2 minutes and never answered my questions. Good shepherd sucks

Patrick D Xoe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Inattentive nurses, poor bedside manner and careless.

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We spent 6 hours waiting for a CT scan. Then they asked us for a urine sample. Now we're stuck here a few more hours because they couldn't remember what they needed.

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Preferred solution: Apology

User's recommendation: Don’t go there on the overnights.

Walter C Wbk

Need my medical records

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You have no access to your medical records without paying another company for your records a person should NOT have to pay access to their medical records

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User's recommendation: Look around first before going to Advocate

Samantra B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orland Park, Illinois

Dr. Donna Williams

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Dr. Williams seemed caring and professional at first meeting.

But after asking how long after medication stopped for fluid in.my daughter's ear to clear, she became almost hostile and noticeably irritated by my question.

She answered nastily, with an ambiguous "nothing wrong with the ear, it depends on the patient." Wrong approach dear Doctor Williams. We Will not make this mistake or see her again!

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Pros:
  • Convenience
Cons:
  • Long wait times
  • Few doctors with integrity and compassion

User's recommendation: Potential or new patients beware if you're in need of honesty, integrity and professionalism.

Anonymous
map-marker Wheeling, Illinois

Humiliation and abuse

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I had the misfortune of visiting the ER during an all time low in my life. The verbal abuse is bad enough, but the icing on that cake is being punished physically with a large bore IVjust to prevent a return visit, I assume. How do I know this was an act of violence, you askwell, Ive spent years in the ER as an employee and am well aware of this methodology.

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User's recommendation: If you are struggling, Advocate will create more problems, choose another

Rhianon Uex

Denied Service

Went to the emergency room with my son for myself because I have a fever, headache thats been going on for 4 days, bad cough, throwing up feel so dizzy, hot than cold back aching and because I had my 6 year old son they said I cant be seen.

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User's recommendation: Do Not go there

Walter O Mcc

Complaintpissedoff costomer

Room mate dentures have been missing since Dec 6th 2022 from South Suburban Hospital , all corispontace has led numerous investigations and now a new 30 day investigations has been started this is ridiculous, want to speak to someone and not Rayan O'Neil

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Preferred solution: Full refund

Rose N Www

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disparity in Services

I reside in Richton Park Ill and recently I have become a patient at the Olympia Fields Advocate Aurora Office. After leaving the Orland Park office due to my doctor retiring, I became a patient in this particular office.

I see huge disparities from Orland Park to Olympia Fields. Things noted, lack of office management, doctor patient ration, long wait for specialty doctors, physicians leaving, long wait times for services, customer service training could be incorporated for better engagement of patients being serviced in this office. This is a situation that needs to be addressed for better outcomes for the patients in this area.

I really want to share my concerns with you. This is a pressing matter that needs to be addressed ASAP!

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User's recommendation: I would like to have a meeting to share thoughts on how to make this experience better.

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Charles L Vvk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Normal, Illinois

Paid my bill off.

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Updated by user Jan 14, 2022

Trying to collect more money after 2 years.

Updated by user Jan 14, 2022

Lost my job in 2020 because of covid19. Would not work with me on the bill ($11000.) Then sent me to collections.

Original review Jan 14, 2022

Paid my bill $5000.00 and $6000.00 They have been harassing me now for two years. Trying to collect 1500.00 that I do not owe.

I sent proof that I paid balance. So now they sent it to a second collection agency.

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Cons:
  • Terrible customer service

Preferred solution: Let the company propose a solution

User's recommendation: Do not go to these hospitals.

Anonymous
map-marker Crete, Illinois

Too long of a wait

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I had an appointment at Advocate Group Health Care in Olympia Fields, on June 6, 2021. I waited 1.5 hours to see Dr.

Jennette Berry, and she still didn't see me, so I left, and I will take my services else where. Furthermore, I am truly dissatisfied with this office.

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User's recommendation: I would not recommend this office because the doctor has you waiting for hours, and they have a habit of overbooking their patients.

Ronald K Koo
map-marker Chicago, Illinois

Coding errors at Advocate

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They incorrectly coded my claim to Blue Cross and would not resubmit a corrected claim and want me to pay the balance.

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Loss:
$10

Preferred solution: Adjust he 10.00 balance due to their coding error

About

Summary

Advocate Healthcare allows allows finding docttor quickly and unites lots of health related information on its online pages. The company has a section named Advocate Newsrooms where the news about various medical institutions and organizations are published. Whether you are a patient or a visitor, a healthcare professional or an employer, you are offered necessary options by Advocate Healthcare. For example, patients can get details about their bills payment, doctors, health library, medical history or registration issues. As for the health care professionals they can find education and nursing information, resident and registration details. Employers, finally, are informed about the wellness, employee occupational health and Advocate Physician Partners. Concerning the location of the main office, the company can be contacted in Oak Brook, Illinois.

Advocate Healthcare reviews and complaints

Advocate Healthcare is ranked 174 out of 2488 in Professional Services category

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