Advocate Healthcare
Advocate Healthcare Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Advocate Healthcare has 1.6 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great doctors and staff, Convenience, Normally service was good.
Cons: Disrespect for the value of my time, Terrible customer service, Waste of my time.Recent recommendations regarding this business are as follows: "If you are struggling, Advocate will create more problems, choose another", "Potential or new patients beware if you're in need of honesty, integrity and professionalism.", "Do Not go there", "I would like to have a meeting to share thoughts on how to make this experience better.", "Do not go to these hospitals.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Advocate Healthcare has 1.6 star rating based on 55 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Great doctors and staff, Convenience, Normally service was good.
Cons: Disrespect for the value of my time, Terrible customer service, Waste of my time.Recent recommendations regarding this business are as follows: "If you are struggling, Advocate will create more problems, choose another", "Potential or new patients beware if you're in need of honesty, integrity and professionalism.", "Do Not go there", "I would like to have a meeting to share thoughts on how to make this experience better.", "Do not go to these hospitals.".
Most users want Advocate Healthcare to offer a solution to their issues.
Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Humiliation and abuse
User's recommendation: If you are struggling, Advocate will create more problems, choose another
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Verified Reviewer | Orland Park, IllinoisDr. Donna Williams
- Convenience
- Few doctors with integrity and compassion
- Long wait times
User's recommendation: Potential or new patients beware if you're in need of honesty, integrity and professionalism.
Denied Service
User's recommendation: Do Not go there
Complaintpissedoff costomer
Preferred solution: Full refund
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Verified Reviewer | Chicago, IllinoisDisparity in Services
I reside in Richton Park Ill and recently I have become a patient at the Olympia Fields Advocate Aurora Office. After leaving the Orland Park office due to my doctor retiring, I became a patient in this particular office.
I see huge disparities from Orland Park to Olympia Fields. Things noted, lack of office management, doctor patient ration, long wait for specialty doctors, physicians leaving, long wait times for services, customer service training could be incorporated for better engagement of patients being serviced in this office. This is a situation that needs to be addressed for better outcomes for the patients in this area.
I really want to share my concerns with you. This is a pressing matter that needs to be addressed ASAP!
User's recommendation: I would like to have a meeting to share thoughts on how to make this experience better.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Normal, IllinoisPaid my bill off.
Trying to collect more money after 2 years.
Lost my job in 2020 because of covid19. Would not work with me on the bill ($11000.) Then sent me to collections.
- Terrible customer service
Preferred solution: Let the company propose a solution
User's recommendation: Do not go to these hospitals.
Too long of a wait
User's recommendation: I would not recommend this office because the doctor has you waiting for hours, and they have a habit of overbooking their patients.
Coding errors at Advocate
Preferred solution: Adjust he 10.00 balance due to their coding error
CRIMINAL NEGLIGENCE AND DELAY
I took my sick son on 12/11/20 Friday around 10.30 am to the walk in clinic at 5540 W Touhy , Niles. I had to wait there 2.30 hours to be seen by a Nurse practitioner at 1 pm..
They asked me to sit in the car . My son could not sit or stand in the car as it was very pain full for him to do that. So we requested them to be inside the lobby. After 1.30 hr I asked to speak to the manager , to which the receptionist said there is no manager & there is nobody in place of her or to talk to !!
She gave me a name Wendy and the phone number , when I called its the same office number !!
Every time I went to the receptionist they callously said "we have told them '' . When it was 1 hour and 45 minutes and I asked how long / they offered to refund my $25.00 co-pay and asked to take my son to emergency if I want !!
A
ll these time son couldn't sit or stand !! not even a nursing assistant came to assess my son.
And after almost 2 hr they said you are next . It took another 30 minutes plus he was seen by an apparently exhausted Nurse Practitioner.
She and the nursing assistant were nice nd said they are under staffed.
It appears Advocate only cares about money and about service. Do not go to this place. This is not the first time we have similar experience with them.
I am planning to switch to another provider.
They are absolutely callous in their service . If they cant deliver the service they said should close down that place !!
- Very poor customer service
Preferred solution: Let the company propose a solution
Emergency security in park ridge
User's recommendation: To fire him
Cold, corporate, uncaring
- Terrible customer service
- Disrespect for the value of my time
- Total lack of people skills
Preferred solution: I will no longer use Advocate under any circumstances.
User's recommendation: Avoid this company -especially Libertyville/Condell.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Worth, IllinoisFinancial Assistance
Preferred solution: Let the company propose a solution
User's recommendation: Go somewhere else as these departments need work.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou have to jump through hoops to get things taken care of
- Great doctors and staff
- Make a patients life more difficult during illness
Preferred solution: Put authorization forms online, like they used to be & answer your disability dept. phones!
Unemployment Expert Tips
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrite a complaint!
- Great doctors and staff
- Corp looking only at the bottom line and for their 5 stars
Preferred solution: Get more help
Good luck paying your bills.
- Wai
Preferred solution: Get someone who knows the job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFinancial Services are Horrible
I have not been contacted by this company to try to resolve this issue.I have been contacted them repeatedly to pay my bills which I am doing to the best of my ability. They will allow me to make a payment arrangement for the smaller of the two bills.
I have contacted them several times to do so and each time they keep telling me they require payment which you’ve already received four of totaling $110. This is not a resolution for this either because I’m still not on a payment plan and they still plan to turn this over to collections.For the larger amount I continue to pay them on that as well, but they refuse to put me on some sort of a payment plan that I can afford.I continue to pay with a request on the one account of mine that does have a payment plan.
Preferred solution: Allow me to continue to pay as much as I can on my bills without sending me to a collection agency.
About
Advocate Healthcare allows allows finding docttor quickly and unites lots of health related information on its online pages. The company has a section named Advocate Newsrooms where the news about various medical institutions and organizations are published. Whether you are a patient or a visitor, a healthcare professional or an employer, you are offered necessary options by Advocate Healthcare. For example, patients can get details about their bills payment, doctors, health library, medical history or registration issues. As for the health care professionals they can find education and nursing information, resident and registration details. Employers, finally, are informed about the wellness, employee occupational health and Advocate Physician Partners. Concerning the location of the main office, the company can be contacted in Oak Brook, Illinois.
Advocate Healthcare is ranked 157 out of 1531 in Professional Services category
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