Anonymous
map-marker Wheeling, Illinois

Humiliation and abuse

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I had the misfortune of visiting the ER during an all time low in my life. The verbal abuse is bad enough, but the icing on that cake is being punished physically with a large bore IVjust to prevent a return visit, I assume. How do I know this was an act of violence, you askwell, Ive spent years in the ER as an employee and am well aware of this methodology.
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User's recommendation: If you are struggling, Advocate will create more problems, choose another

Samantra B

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Verified Reviewer
| map-marker Orland Park, Illinois

Dr. Donna Williams

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Dr. Williams seemed caring and professional at first meeting. But after asking how long after medication stopped for fluid in.my daughter's ear to clear, she became almost hostile and noticeably irritated by my question. She answered nastily, with an ambiguous "nothing wrong with the ear, it depends on the patient." Wrong approach dear Doctor Williams. We Will not make this mistake or see her again!
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Pros:
  • Convenience
Cons:
  • Few doctors with integrity and compassion
  • Long wait times

User's recommendation: Potential or new patients beware if you're in need of honesty, integrity and professionalism.

Rhianon Uex
map-marker Chicago, Illinois

Denied Service

Went to the emergency room with my son for myself because I have a fever, headache thats been going on for 4 days, bad cough, throwing up feel so dizzy, hot than cold back aching and because I had my 6 year old son they said I cant be seen.
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User's recommendation: Do Not go there

Walter O Mcc

Complaintpissedoff costomer

Room mate dentures have been missing since Dec 6th 2022 from South Suburban Hospital , all corispontace has led numerous investigations and now a new 30 day investigations has been started this is ridiculous, want to speak to someone and not Rayan O'Neil
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Preferred solution: Full refund

Rose N Www

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Verified Reviewer
| map-marker Chicago, Illinois

Disparity in Services

I reside in Richton Park Ill and recently I have become a patient at the Olympia Fields Advocate Aurora Office. After leaving the Orland Park office due to my doctor retiring, I became a patient in this particular office.

I see huge disparities from Orland Park to Olympia Fields. Things noted, lack of office management, doctor patient ration, long wait for specialty doctors, physicians leaving, long wait times for services, customer service training could be incorporated for better engagement of patients being serviced in this office. This is a situation that needs to be addressed for better outcomes for the patients in this area.

I really want to share my concerns with you. This is a pressing matter that needs to be addressed ASAP!

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User's recommendation: I would like to have a meeting to share thoughts on how to make this experience better.

Charles L Vvk

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Verified Reviewer
| map-marker Normal, Illinois

Paid my bill off.

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Updated by user Jan 14, 2022

Trying to collect more money after 2 years.

Updated by user Jan 14, 2022

Lost my job in 2020 because of covid19. Would not work with me on the bill ($11000.) Then sent me to collections.

Original review Jan 14, 2022
Paid my bill $5000.00 and $6000.00 They have been harassing me now for two years. Trying to collect 1500.00 that I do not owe. I sent proof that I paid balance. So now they sent it to a second collection agency.
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Cons:
  • Terrible customer service

Preferred solution: Let the company propose a solution

User's recommendation: Do not go to these hospitals.

Anonymous
map-marker Crete, Illinois

Too long of a wait

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I had an appointment at Advocate Group Health Care in Olympia Fields, on June 6, 2021. I waited 1.5 hours to see Dr. Jennette Berry, and she still didn't see me, so I left, and I will take my services else where. Furthermore, I am truly dissatisfied with this office.
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User's recommendation: I would not recommend this office because the doctor has you waiting for hours, and they have a habit of overbooking their patients.

Ronald K Koo
map-marker Chicago, Illinois

Coding errors at Advocate

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They incorrectly coded my claim to Blue Cross and would not resubmit a corrected claim and want me to pay the balance.
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Loss:
$10

Preferred solution: Adjust he 10.00 balance due to their coding error

BIJU J

CRIMINAL NEGLIGENCE AND DELAY

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Original review Dec 15, 2020

I took my sick son on 12/11/20 Friday around 10.30 am to the walk in clinic at 5540 W Touhy , Niles. I had to wait there 2.30 hours to be seen by a Nurse practitioner at 1 pm..

They asked me to sit in the car . My son could not sit or stand in the car as it was very pain full for him to do that. So we requested them to be inside the lobby. After 1.30 hr I asked to speak to the manager , to which the receptionist said there is no manager & there is nobody in place of her or to talk to !!

She gave me a name Wendy and the phone number , when I called its the same office number !!

Every time I went to the receptionist they callously said "we have told them '' . When it was 1 hour and 45 minutes and I asked how long / they offered to refund my $25.00 co-pay and asked to take my son to emergency if I want !!

A

ll these time son couldn't sit or stand !! not even a nursing assistant came to assess my son.

And after almost 2 hr they said you are next . It took another 30 minutes plus he was seen by an apparently exhausted Nurse Practitioner.

She and the nursing assistant were nice nd said they are under staffed.

It appears Advocate only cares about money and about service. Do not go to this place. This is not the first time we have similar experience with them.

I am planning to switch to another provider.

They are absolutely callous in their service . If they cant deliver the service they said should close down that place !!

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Loss:
$25
Cons:
  • Very poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Chicago, Illinois

Emergency security in park ridge

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The new security guy in the advocate emergency points his gun toward hispanic people when they enter and exit the emergency.
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User's recommendation: To fire him

Anonymous
map-marker Libertyville, Illinois

Cold, corporate, uncaring

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Very disappointed in the mechanized and not terribly competent care you receive here. It's not the fault of the medical team - they are simply overbooked and overworked. It can take endless phone calls to schedule an appointment and the scheduling team is not especially professional. Billing is a nightmare. I am a nurse myself and used to go here for my primary care. Not anymore.
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Cons:
  • Terrible customer service
  • Disrespect for the value of my time
  • Total lack of people skills

Preferred solution: I will no longer use Advocate under any circumstances.

User's recommendation: Avoid this company -especially Libertyville/Condell.

Dave K Lnn

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Verified Reviewer
| map-marker Worth, Illinois

Financial Assistance

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My daughter had a concussion as was taken to Advocate Health. The treatment was fine but it's the billing and Financial Assistance Department that are the issues. We received the bill which was in the thousands of dollars. Advocate Billing department could only arrive at a monthly plan which was over $200.00 a month. That is pretty high for us, and they stated they could not make it lower. Other hospitals have made it lower and manageable. I applied for Financial Assistance as my wife was barely working due to Covid19 and we were on one salary for a long time. They denied this claim saying we make too much money. We are middle class people looking for a little help not to pay the whole bill. Very disappointed in these departments and fell they didn't look at our situation. Only looked at a Spreadsheet saying your over the limit. Very poor!
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Preferred solution: Let the company propose a solution

User's recommendation: Go somewhere else as these departments need work.

Jean G Jmn

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Verified Reviewer

You have to jump through hoops to get things taken care of

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I had to call a phone number provided to me by one of the employees. I called and dialed 1. That did not help me, so I called again and dialed number 4, got to an answering machine that is not manned, then I called the number back and dialed 3, that person told me I had to call back and dial 2. Mind you this is all for the same number. And you know what I wanted? An authorization form for FMLA. Really? Why isn't the form available online? Why isn't the form in MyChart? Originally everyone at the office told me to drive back to get the form!! Really? If I need the FMLA form to fill out, that means I AM SICK! The office is 30 minutes away from me. Why did I have to call back 4 times before I found someone who answered the phone. Getting an authorization form should not be that hard to obtain. THAT IS NOT CUSTOMER SERVICE!
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Pros:
  • Great doctors and staff
Cons:
  • Make a patients life more difficult during illness

Preferred solution: Put authorization forms online, like they used to be & answer your disability dept. phones!

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Anna S Vet

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Verified Reviewer

Write a complaint!

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I wish I could get zero stars for their ability to take payments on the phone using their billing system. I was on hold for more than 45 minutes. Plus, the annoying advertisement that I had to listen to as I waited made it almost impossible to concentrate on other tasks. Yes, I understand that I have the option to get a call back when my turn comes up, however, am I to carry around my bill and health care Visa the entire day so when they finally call me and I'm at the grocery store, I'll be prepared? Perhaps if they could get more help or more efficient equipment to handle their call volume I could pay my bill. When the call was answered the person on the other end was very pleasant even after I asked if she was the only one taking calls. :)
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Loss:
$60
Pros:
  • Great doctors and staff
Cons:
  • Corp looking only at the bottom line and for their 5 stars
Reason of review:
LONG wait, over 45 min, to connect with billing department to pay my bill

Preferred solution: Get more help

Josie R Pjo

Good luck paying your bills.

They keep you on the phone for ever before they answer. Then they have NO idea how the insurance discount works. I have over paid and they are trying to turn me into collections. I paid my bills in full. These workers are the worst. There not trained for there jobs. I rate you a big O
View full review
Cons:
  • Wai
Reason of review:
Poor customer service

Preferred solution: Get someone who knows the job.

Lisa R Awd

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Verified Reviewer

Financial Services are Horrible

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Updated by user Dec 11, 2019

I have not been contacted by this company to try to resolve this issue.I have been contacted them repeatedly to pay my bills which I am doing to the best of my ability. They will allow me to make a payment arrangement for the smaller of the two bills.

I have contacted them several times to do so and each time they keep telling me they require payment which you’ve already received four of totaling $110. This is not a resolution for this either because I’m still not on a payment plan and they still plan to turn this over to collections.For the larger amount I continue to pay them on that as well, but they refuse to put me on some sort of a payment plan that I can afford.I continue to pay with a request on the one account of mine that does have a payment plan.

Original review Nov 11, 2019
I had to have several procedures at Advocate Good Shepherd. While everything was fine with the care I received the harassment I got from their business office was not! In total I owe over $15,000 in medical bills for 2019. I owe Advocate about $2,500.00. They allowed me to put one of my accounts on a payment plan. 6 months (originally were only going to allow 3) Paying $65.00/month. I have 2 other accounts totaling $1,200.00+. The business office refused to put me on payment plan I could afford, so I am sending what I can monthly. They told me that after the 3rd invoice, my accounts were going to be "outsourced" - meaning sent to collections. This is so wrong! I am doing my best to pay everyone. This is health care?
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Reason of review:
Payment practices

Preferred solution: Allow me to continue to pay as much as I can on my bills without sending me to a collection agency.

About

Summary

Advocate Healthcare allows allows finding docttor quickly and unites lots of health related information on its online pages. The company has a section named Advocate Newsrooms where the news about various medical institutions and organizations are published. Whether you are a patient or a visitor, a healthcare professional or an employer, you are offered necessary options by Advocate Healthcare. For example, patients can get details about their bills payment, doctors, health library, medical history or registration issues. As for the health care professionals they can find education and nursing information, resident and registration details. Employers, finally, are informed about the wellness, employee occupational health and Advocate Physician Partners. Concerning the location of the main office, the company can be contacted in Oak Brook, Illinois.

Advocate Healthcare reviews and complaints

Advocate Healthcare is ranked 157 out of 1531 in Professional Services category

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